Privacy Policy

1. Who we are

JustOMS is an order management platform for online sellers and brands. Merchants use JustOMS to manage orders, customers, inventory, courier workflows, reports, and related business operations. We also provide optional messaging features (such as order confirmation alerts) through WhatsApp and email, using integrations including Meta’s WhatsApp Cloud API and, where a merchant connects their own account, Twilio or similar providers.

Contact: support@justoms.com · WhatsApp: 03181462009

2. Scope

This policy applies to:

• Visitors to our marketing website and registration pages
• Merchant account owners, staff users, and trial / paid subscribers
• End customers whose order or contact details merchants store in JustOMS or who receive notifications we send for a merchant

Merchants are typically the “data controllers” for their customer and order data. JustOMS acts as a “service provider” / “processor” for that merchant data, and as a controller for account, billing, support, and website analytics data we collect directly.

3. Information we collect

3.1 Information you provide

• Account & registration: business name, contact name, email, phone / WhatsApp number, password, plan selection, and payment proof or billing details you upload or submit
• Workspace content: orders, customers, products, inventory, courier mappings, settings, templates, and files you enter into JustOMS
• Support: messages and attachments you send by email, WhatsApp, or in-app support channels

3.2 Information from end customers (via merchants)

When merchants use JustOMS, they may store customer names, phone numbers, addresses, order items, amounts, cities, tracking data, and related notes. We process this data only to provide the service the merchant requested (including optional order alerts).

3.3 Automatically collected information

• IP address, browser type, device information, and approximate location derived from IP
• Pages visited, referral URLs, and usage logs needed for security and reliability
• Cookies or similar technologies for session login and basic site function (see Section 8)

3.4 Messaging & WhatsApp

If WhatsApp notifications are enabled, we process phone numbers and message content needed to send transactional templates (for example order confirmations). Platform messages may be sent through Meta’s WhatsApp Business Platform using JustOMS’s WhatsApp Business account, or through a merchant’s own Twilio / WhatsApp credentials when configured. Message delivery status and related API responses may be logged for troubleshooting.

4. How we use information

We use information to:

• Provide, host, secure, and improve the JustOMS application
• Create and manage merchant accounts, subscriptions, and access control
• Send transactional messages merchants request (email / WhatsApp order alerts and similar)
• Respond to support requests and verify registrations or payments
• Monitor abuse, prevent fraud, and maintain service integrity
• Comply with applicable law and enforce our terms

We do not sell personal information. We do not use merchant customer data for unrelated advertising. WhatsApp / Meta messaging is used for transactional business communications permitted under Meta’s policies (such as order updates), not for unsolicited marketing unless a merchant separately configures and has a lawful basis for that.

5. Legal bases (where applicable)

Depending on your location, we process personal data under one or more of these bases:

• Contract: to provide the JustOMS service you or your merchant signed up for
• Legitimate interests: security, product improvement, and account administration
• Consent: where required (for example certain cookies or optional communications)
• Legal obligation: when we must retain or disclose information under law

6. How we share information

We may share information with:

• Infrastructure providers that host our application, databases, email, and backups
• Messaging providers such as Meta Platforms (WhatsApp Cloud API) and Twilio, solely to deliver messages merchants enable
• Payment / banking channels you choose when submitting payment proof (we receive proof you upload; card processing may occur outside JustOMS)
• Professional advisers or authorities when required by law or to protect rights and safety

Merchants control who accesses their workspace. Staff users invited by a merchant can see that merchant’s customer and order data according to their permissions.

Meta and WhatsApp process message-related data under their own terms and privacy policies when messages are sent via the WhatsApp Business Platform. Please also review WhatsApp’s Privacy Policy and Meta’s business terms applicable to Cloud API use.

7. International transfers & hosting

JustOMS may be hosted and supported from Pakistan and other locations. Messaging and cloud providers may process data in other countries. We take reasonable steps to protect information consistent with this policy and our agreements with those providers.

8. Cookies and similar technologies

We use essential cookies for login sessions and security. We may use limited analytics cookies to understand how the website is used. You can control cookies through your browser settings; disabling essential cookies may prevent login from working.

9. Data retention

We retain account and workspace data for as long as the merchant account remains active and as needed afterward for backups, dispute resolution, security, and legal compliance. Merchants may request deletion of their workspace subject to billing, legal, and technical constraints. Message logs and server logs are kept only as long as reasonably necessary for operations and troubleshooting.

10. Security

We use industry-standard safeguards such as access controls, encrypted connections (HTTPS), password hashing, and least-privilege access for staff. No method of transmission or storage is 100% secure; please use strong passwords and limit staff access appropriately.

11. Your choices and rights

Depending on applicable law, you may have rights to:

• Access, correct, or delete personal information
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based
• Export certain account data

End customers: please contact the merchant who took your order first — they control that data in JustOMS. You may also email us at support@justoms.com and we will help route your request.

Merchants / users: you can update many details in account settings, or contact us to request account closure or data deletion.

12. Children’s privacy

JustOMS is built for businesses. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will take appropriate steps.

13. Third-party links

Our site may link to third-party sites (for example courier portals or developer documentation). Their privacy practices are their own; this policy does not cover those sites.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of JustOMS after an update means you accept the revised policy. Material changes may also be communicated by email or an in-product notice where appropriate.

15. Contact us

Questions about privacy or this policy:
Email: support@justoms.com
Website: https://justoms.com
WhatsApp: 03181462009