Data Deletion Instructions

1. Who this applies to

• Merchants / JustOMS users — business owners and staff with a JustOMS login
• End customers — people whose order or contact details a merchant stored in JustOMS, or who received a WhatsApp / email notification about an order
• Website visitors — people who contacted us via the public site

2. How merchants can request account & data deletion

If you own or administer a JustOMS workspace:

1. Email support@justoms.com from the email address on your account.
2. Subject line: Data deletion request — JustOMS
3. Include:
   • Your full name
   • Business / workspace name
   • Login email
   • Confirmation that you want the account and associated data deleted

We will verify ownership of the account, then delete or anonymize personal data we hold for that workspace, subject to Section 5 (legal and operational exceptions).

3. How end customers can request deletion

Order and customer records are controlled by the merchant who took your order. Please contact that shop first and ask them to remove your data from JustOMS.

You may also email support@justoms.com with:

• Your name and phone number used on the order
• Order number (if known)
• Merchant / shop name (if known)
• A clear request to delete your personal data

We will help route the request to the relevant merchant and remove or anonymize data we control when required and feasible.

4. Meta / Facebook / WhatsApp related data

JustOMS may process Meta Platform Data needed to send WhatsApp Cloud API transactional messages (for example access tokens stored securely on our servers, WhatsApp message IDs, delivery-related API responses, and recipient phone numbers provided by merchants for order alerts).

To request deletion of such data tied to your JustOMS use:

• Follow Section 2 or 3 above, and mention Meta / WhatsApp data in your email.
• If you interacted with Meta products directly (Facebook/Instagram login, etc.), you can also use Meta’s own tools: Meta account & data tools.

Revoking tokens and deleting JustOMS-side Meta credentials for a closed workspace is part of our standard deletion process when an account deletion request is completed.

5. What we delete — and what we may retain

When a verified deletion request is completed, we typically remove or anonymize:

• Account logins and profile details
• Customer/order personal fields where we are required or able to delete them
• Message logs that identify a person, where feasible
• Stored Meta access tokens for that workspace / platform configuration when the related account is closed

We may retain limited information when necessary for:

• Legal, tax, accounting, or fraud-prevention obligations
• Resolving disputes or enforcing agreements
• Security backups (until normal backup rotation completes)

Retained data is restricted and not used for unrelated purposes.

6. Timeline

We aim to acknowledge deletion requests within 7 business days and complete deletion or provide a status update within 30 days, unless a longer period is required by law or technical constraints (we will tell you if so).

7. Contact

Data deletion & privacy requests:
Email: support@justoms.com
Website: https://justoms.com
Privacy Policy: https://justoms.com/privacy
Responsible entity: Zubair Ray SMC Private Limited (Pakistan)